FAQs

I’ve ordered a print, how long will it take to reach me?

Please see the Shipping information.

Are the prices in Australian dollars?

Yes, and they include GST. (International orders won’t have to pay this tax – it’s automatically deducted before you pay at checkout.)

What are the methods for payment?

You can pay by credit card via PayPal, without even having a Paypal account.

How does the Gift Certificate work?

Once you’ve chosen the amount you’d like to give, you’ll be asked to enter the email of the person who you’re giving the print to. They will then be sent an email with a code in it. They then choose whatever print they like from my shop and enter that code. If they’d like a more expensive option, they can make up the difference at Checkout. They will also be responsible for paying the shipping. If you’d rather they receive the gift certificate as a surprise, simply enter your own email and then present the person with the code at the time of giving the gift.

I’ve ordered from outside Australia. Are there any taxes I’ll need to pay?

You won’t have to pay the Australian tax (called GST, this tax is deducted at checkout). But you may have to pay local customs duties and taxes, so please check with your local customs authority before ordering.

What is your returns policy?

There are no returns or exchanges as your print has been made to order for you. If the print or framed print has been damaged during shipping, please take a few photos of the damage and send them to 52suburbs@nullgmail.com for review within five days.

What is a Limited Edition print?

Limited edition prints are different to normal prints you might find in a shop, because there are only a limited amount of them available. This makes them more special and more valuable. Once an edition is sold out, there won’t be any more available.

All my prints are limited edition. However, the editions vary in number according to print size:

Small – an edition of 100 prints
Medium – an edition of 75 prints
Large – an edition of 50 prints
Extra large – an edition of 25 prints

Each print is signed and numbered and dated.

Will my print have a white border around it?

Yes, if you order a small, medium or large print. However, if you order an extra-large print, there is no border – the print is big enough without one and the ‘no border’ look is very contemporary and impactful at this size.

If you’d like no border around a smaller print, please let me know and we can arrange that.

What are the exact measurements of the prints:

SMALL
Print size: 30cm x 42 cm
Print size plus 6cm white border: 42cm x 54 cm
Framed size: 46cm x 58 cm

MEDIUM
Print size: 50cm x 75cm
Print size plus 6cm white border: 62cm x 87cm
Framed size: 66cm x 91cm

LARGE
Print size: 80cm x 120cm
Print size plus 6cm white border: 92cm x 132cm
Framed size: 98cm x 138cm

EXTRA LARGE
Print size: 105cm x 158cm
No white border
Framed size: 111cm x 164cm

The ‘Print size’ refers to the image size itself, without the white border and is measured from the outside edge of the print.

Small, medium and large prints have a six cm border, while the extra large print has no border.

The ‘Framed size’ is measured from the outside edge of the frame and includes the image, the border (except for the extra large size which has no border) and the frame itself.

I have a different size and/or a different print in mind to what is offered, is that possible?

All my images can be printed at any size that suits you – please contact me at 52suburbs@nullgmail.com with the exact dimensions you’re after. If you’d like a print of one of my images that you isn’t in the Shop, please contact me at 52suburbs@nullgmail.com with your preference.

Please tell me a little about the materials used and how best to care for my print/frame?

The image is printed on fine art archival paper, a heavy 300gsm cotton rag. The prints are susceptible to creasing and marking, so if you’ve ordered an unframed print, please be careful when removing the print from the tube (make sure your hands are clean!). If you’re unsure and plan to get the print professionally framed, it’s advisable to take the tube straight to the framer to open – they’ll have the white gloves and the know-how to get the print out of the tube without damaging it.

The frames are made of a beautiful Tasmanian Oak. Each frame is hand cut and made in Australia. UV acrylic ‘Plexiglass’ is used instead of glass because it’s lighter and shatter-proof, as well as protecting your print from UV light, while giving the same appearance as glass. Please be careful not to scratch the Plexiglass.

Avoid hanging the frame in direct sunlight.

Cleaning your frame: Don’t spray directly onto the surface of the Plexiglass – instead, use a Dust Grabber (from Woolworths) to get rid of dust, and spray a little ammonia-free glass cleaner or a weak solution of methylated spirits onto a microfiber cloth and apply gently onto the Plexiglass to remove hand prints, etc.

Copyright

The contents of my website are intended solely for your personal, non-commercial use. Images may not be reproduced without my permission. Please:

1. Contact me at 52suburbs@nullgmail.com to obtain permission

  1. Once permission is given, you must credit my image with my name, Louise Hawson, and
  2. Link the image to my website, https://www.louisehawson.com

Privacy and security

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